good questions
general
Who is Normy?
Normy isn’t just a name — he’s our inspiration. The brand is named after our grandfather Norman, a true “cool grandpa” who embodies comfort, warmth, and effortless style – the one who built the family textile business that has shaped everything we do today.
How do I contact your team?
If you have any questions, you can reach out to us at care@fornormy.com
Do you offer wholesale?
Yes! Our stockist form can be filled here. A member of our team will be in contact.
Do you work with influencers or affiliates?
Yes! Please reach out to us at media@fornormy.com if you are interested in working with us.
ii. product
How do I wash my Normy blanket?
Different blankets have different care instructions. Please review the care instructions on the product detail page, or directly on your product.
What is GSM?
GSM stands for grams per square meter – it’s how fabric weight and density are measured. A lower GSM means a lighter, airier fabric, while a higher GSM feels thicker and warmer.
Are your products vegan and cruelty-free?
Yes. All products are made from vegan and cruelty-free materials.
What should I do if my item arrives damaged?
If your item arrives damaged, please email care@fornormy.com and our team will help.
Do you offer gift wrapping?
Currently we do not offer gift wrapping. However, we have designed our packaging to be perfectly giftable.
Can I recycle my packaging?
Yes, all packaging is recyclable and made using FSC packaging.
iii. orders
Can I cancel or alter my order after I’ve placed it?
In order to get your Normy to you as fast as possible, orders are fulfilled right away, and we are unable to edit or cancel an order once it has been placed.
What methods of payment do you accept?
We accept PayPal, Visa, MasterCard, American Express (Canada only), MasterCard Debit and Visa Debit.
Please note that we do not accept prepaid cards or international cards.
How do I find my order status?
You will receive an email order confirmation once you place your order. From there, you can click on the link for status updates and tracking information.
What if I didn’t receive a confirmation email?
Please email us at care@fornormy.com and we will help you find your order.
How do I use a discount code?
After inputting your shipping information in checkout but before completing the purchase, an "add a discount code" box will appear where you can enter your code.
iV. shipping
Has my order shipped?
It typically takes an estimated 1-3 business days to process your order. Once the order is processed on our end, you will receive a tracking number with the shipping details.
What courier service is used to ship my order?
We will ship your package using Fedex.
Do you offer international shipping?
We currently offer shipping to Canada (excluding Yukon, Northwest Territories, and Nunavut) and the U.S (excluding Hawaii and Alaska).
Do you ship to PO boxes?
We do not offer shipping to PO boxes at this time.
Do you offer free shipping?
Yes! We offer free shipping within Canada on orders over $200 (after discounts and before taxes).
What are your shipping fees?
Shipping fees are dependent on the order and location of the recipient. Please see our policies page for specific details.
What is the estimated shipping time?
Shipping times are dependent on the location of the recipient. Please see our policies page for specific details.
Can I get my order expedited?
Yes. We offer express shipping in Canada (1-3 day delivery) for a fee of $30.
iii. returns
What is your return policy?
Our policy allows you to return your items unused, unwashed and in their original packaging within 14 days of receiving your order. For more details, please visit our policies page.
How do I return something?
To initiate your return, please fill out this form and a member of our team will be in contact with you.
When will I receive my refund or exchange?
You will receive your refund 3-5 business days after your return arrives at our warehouse.
Do I have to pay for return shipping?
Any costs associated with shipping a return back to us is the responsibility of the customer.
good questions
general
Who is Normy?
Normy isn’t just a name — he’s our inspiration. The brand is named after our grandfather Norman, a true “cool grandpa” who embodies comfort, warmth, and effortless style – the one who built the family textile business that has shaped everything we do today.
How do I contact your team?
If you have any questions, you can reach out to us at care@fornormy.com
Do you offer wholesale?
Yes! Our stockist form can be filled here. A member of our team will be in contact.
Do you work with influencers or affiliates?
Yes! Please reach out to us at media@fornormy.com if you are interested in working with us.
ii. product
How do I wash my Normy blanket?
Different blankets have different care instructions. Please review the care instructions on the product detail page, or directly on your product.
What is GSM?
GSM stands for grams per square meter – it’s how fabric weight and density are measured. A lower GSM means a lighter, airier fabric, while a higher GSM feels thicker and warmer.
Are your products vegan and cruelty-free?
Absolutely! We never test on animals, and most of our products are 100% vegan. If a product contains ethically sourced beeswax or honey, it will be clearly noted.
We are committed to using only the finest plant-based ingredients and sustainable alternatives to animal-derived components. Our formulations are carefully developed to ensure they align with cruelty-free and vegan principles while maintaining high performance and effectiveness.
What should I do if my item arrives damaged?
Absolutely! We never test on animals, and most of our products are 100% vegan. If a product contains ethically sourced beeswax or honey, it will be clearly noted.
We are committed to using only the finest plant-based ingredients and sustainable alternatives to animal-derived components. Our formulations are carefully developed to ensure they align with cruelty-free and vegan principles while maintaining high performance and effectiveness.
Do you offer gift wrapping?
Absolutely! We never test on animals, and most of our products are 100% vegan. If a product contains ethically sourced beeswax or honey, it will be clearly noted.
We are committed to using only the finest plant-based ingredients and sustainable alternatives to animal-derived components. Our formulations are carefully developed to ensure they align with cruelty-free and vegan principles while maintaining high performance and effectiveness.
Can I recycle my packaging?
Yes, all packaging is recyclable and made using FSC packaging.
iii. orders
Can I cancel or alter my order after I’ve placed it?
In order to get your Normy to you as fast as possible, orders are fulfilled right away, and we are unable to edit or cancel an order once it has been placed.
What methods of payment do you accept?
We accept PayPal, Visa, MasterCard, American Express (Canada only), MasterCard Debit and Visa Debit.
Please note that we do not accept prepaid cards or international cards.
How do I find my order status?
You will receive an email order confirmation once you place your order. From there, you can click on the link for status updates and tracking information.
What if I didn’t receive a confirmation email?
Please email us at care@fornormy.com and we will help you find your order.
How do I use a discount code?
After inputting your shipping information in checkout but before completing the purchase, an "add a discount code" box will appear where you can enter your code.
iV. shipping
Has my order shipped?
It typically takes an estimated 1-3 business days to process your order. Once the order is processed on our end, you will receive a tracking number with the shipping details.
What courier service is used to ship my order?
We will ship your package using Canada Post.
Do you offer international shipping?
We currently offer shipping to Canada (excluding Yukon, Northwest Territories, and Nunavut) and the U.S (excluding Hawaii and Alaska).
Do you ship to PO boxes?
We do not offer shipping to PO boxes at this time.
Do you offer free shipping?
Yes! We offer free shipping within Canada on orders over $200 (after discounts and before taxes).
What are your shipping fees?
Shipping fees are dependent on the order and location of the recipient. Please see our policies page for specific details.
What is the estimated shipping time?
Shipping fees are dependent on the order and location of the recipient. Please see our policies page for specific details.
Can I get my order expedited?
Yes. We offer express shipping (1-3 day delivery) for a fee of $30.
iii. returns
What is your return policy?
Our policy allows you to return your items unused, unwashed and in their original packaging within 14 days of receiving your order. For more details, please visit our policies page.
How do I return something?
To initiate your return, please fill out this form and a member of our team will be in contact with you.
When will I receive my refund or exchange?
You will receive your refund 3-5 business days after your return arrives at our warehouse.
Do I have to pay for return shipping?
Any costs associated with shipping a return back to us is the responsibility of the customer.
good questions
general
Who is Normy?
Normy isn’t just a name — he’s our inspiration. The brand is named after our grandfather Norman, a true “cool grandpa” who embodies comfort, warmth, and effortless style – the one who built the family textile business that has shaped everything we do today.
How do I contact your team?
If you have any questions, you can reach out to us at care@fornormy.com
Do you offer wholesale?
Yes! Our stockist form can be filled here. A member of our team will be in contact.
Do you work with influencers or affiliates?
Yes! Please reach out to us at media@fornormy.com if you are interested in working with us.
ii. product
How do I wash my Normy blanket?
Different blankets have different care instructions. Please review the care instructions on the product detail page, or directly on your product.
What is GSM?
GSM stands for grams per square meter – it’s how fabric weight and density are measured. A lower GSM means a lighter, airier fabric, while a higher GSM feels thicker and warmer.
Are your products vegan and cruelty-free?
Yes. All products are made from vegan and cruelty-free materials.
What should I do if my item arrives damaged?
If your item arrives damaged, please email care@fornormy.com and our team will help.
Do you offer gift wrapping?
Currently we do not offer gift wrapping. However, we have designed our packaging to be perfectly giftable.
Can I recycle my packaging?
Yes, all packaging is recyclable and made using FSC packaging.
iii. orders
Can I cancel or alter my order after I’ve placed it?
In order to get your Normy to you as fast as possible, orders are fulfilled right away, and we are unable to edit or cancel an order once it has been placed.
What methods of payment do you accept?
We accept PayPal, Visa, MasterCard, American Express (Canada only), MasterCard Debit and Visa Debit.
Please note that we do not accept prepaid cards or international cards.
How do I find my order status?
You will receive an email order confirmation once you place your order. From there, you can click on the link for status updates and tracking information.
What if I didn’t receive a confirmation email?
Please email us at care@fornormy.com and we will help you find your order.
How do I use a discount code?
After inputting your shipping information in checkout but before completing the purchase, an "add a discount code" box will appear where you can enter your code.
iV. shipping
Has my order shipped?
It typically takes an estimated 1-3 business days to process your order. Once the order is processed on our end, you will receive a tracking number with the shipping details.
What courier service is used to ship my order?
We will ship your package using Fedex.
Do you offer international shipping?
We currently offer shipping to Canada (excluding Yukon, Northwest Territories, and Nunavut) and the U.S (excluding Hawaii and Alaska).
Do you ship to PO boxes?
We do not offer shipping to PO boxes at this time.
Do you offer free shipping?
Yes! We offer free shipping within Canada on orders over $200 (after discounts and before taxes).
What are your shipping fees?
Shipping fees are dependent on the order and location of the recipient. Please see our policies page for specific details.
What is the estimated shipping time?
Shipping times are dependent on the location of the recipient. Please see aour policies page for specific details.
Can I get my order expedited?
Yes. We offer express shipping in Canada (1-3 day delivery) for a fee of $30.
iii. returns
What is your return policy?
Our policy allows you to return your items unused, unwashed and in their original packaging within 14 days of receiving your order. For more details, please visit our policies page.
How do I return something?
To initiate your return, please fill out this form and a member of our team will be in contact with you.
When will I receive my refund or exchange?
You will receive your refund 3-5 business days after your return arrives at our warehouse.
Do I have to pay for return shipping?
Any costs associated with shipping a return back to us is the responsibility of the customer.
